All services are provided on a best-effort basis using industry best practices. A one-hour minimum applies to all service engagements.
Hourly rates apply to labor only. Hardware, software, licensing, cabling, subscriptions, and third-party services are billed separately unless stated in writing.
The client is responsible for maintaining data backups, except when using a Broad Network backup service that expressly includes backup management. Broad Network is not liable for data loss, downtime, or indirect damages except where otherwise required by law or agreed in writing.
Advanced services may require discovery, planning, documentation, and project scoping beyond standard hourly labor.